Director of Ambulatory Operations - Yuma, AZ

Relocation Assistance Available

Work Status Details: REGULAR FULL TIME | 80.00 Hours Every Two Weeks

Listed is the base hiring salary range offered for this position. Actual salaries may vary depending on factors, including but not limited to skills and experience. The salary range listed is just one component of the total rewards/compensation package offered to candidates.
Min = $99,834.476
Mid = $129,784.819

Summary:

The Director of Ambulatory Operations assumes administrative responsibility for the management of assigned ambulatory/outpatient practices to include multiple locations and outreach clinics. The incumbent is primarily accountable for the planning, implementation and operation of the department in order to meet the needs of the organization. Participates in strategic planning as it relates to the ambulatory network, the hospital as a whole, and the health service, recommends space and resource allocation needed by the department/service to support the mission, vision and strategic objectives of YRMC. The Director will provide leadership and expertise in the management of the department and establish objectives and current standards of ambulatory practice; defines, interprets, and implements the philosophy and objectives for YRMC's ambulatory operations. Responsible for clinical excellence, accountable for strategic business planning, program development and administration, fiscal accountability, human resource management, quality management, and effective dyad partnership with physician leaders; facilitates and manages operational change while maintaining optimal patient, physician, and employee satisfaction. The Director ensures compliance with the standards set forth by regulatory agencies (i.e., CMS, AZHHA, CDC, etc.,) including all documentation requirements. Continually evaluates with others, core processes to improve clinical operations, reduce cost, reduce cycle time, enhance service, and improve quality and patient safety performance. Maintain outpatient practice licensure and supports the broader needs of the organization. The person in this position works under general supervision, is responsible for various shifts, and may also be required to remain on campus immediately before, during, and after disasters or unplanned code triage events.

Responsibilities:

Planning/Vision Competency: a) Provides vision, forward thinking and strategic planning in a proactive manner while being open-minded and creative in establishing a strategic direction. b) Develops through an integration of ideas of those involved, an organized strategy to achieve both short and long term objectives for the department. Effectively communicates strategy to obtain commitment by the responsible individuals. Accountability: Leads the strategic planning process for the respective department. As plans are developed, these plans and objectives are integrated within the plans of the medical center. The incumbent works with others in leadership as well as physicians to identify and evaluate programs and emerging technologies. Responsible for planning, evaluating, developing, and implementing new hospital services and programs. Analyzes existing services, community needs, and healthcare trends in order to develop and recommend short- and long-range goals and plans for the hospital. Assists hospital departments with feasibility studies and planning efforts. Collaborates with physicians to develop partnerships and alliances to meet the community healthcare needs. Works collaboratively with Administrative Director and key leadership to assess market opportunities and their impact on various medical center programs, planning activities, and market share Formulates and manages balanced scorecard with its respective goals and metrics

Fiscal Management Competency: a) Demonstrates a personal accountability for financial results through development of an annual budget and operational plan and management of performance based on plan. b) Engages staff in efforts to contain costs and improve the efficiency and cost-effectiveness of services. Understands and applies common accepted health care financial management practices. Accountability: Establishes financial targets and budgets for department, provides oversight for the process, and holds self and other individuals accountable for compliance with annual budget plan. Identifies program or service growth opportunities and methodologies to enhance revenues. Able to manage to a volume-adjusted budget. Determine new opportunities by analyzing business needs Develops and manages large-scale practice integration efforts Develop business plans for new services and provides scorecard reports comparing actual performance compared to assumptions

Customer Service Competency: a) Exhibits unyielding commitment to providing excellent service to patients, physicians, employees and other customers. b) Demonstrates strong communication skills through effective exchange of information with others, including written and oral communication, active listening, influencing the behavior of others and building personal rapport. c) Communicates with others in an open and friendly manner, while simultaneously building credibility and rapport. d) Exhibits strong interactive skills through a demonstration of respecting others' feelings, ideas and opinions; fosters an open interchange, displays a genuine understanding and acceptance of others. Demonstrates perceptivity regarding others' feelings, ideas and opinions. Accountability: Responsible for assuring a respectful work environment. Promotes Patient & Family Centered Care. Sets the tone in the department by communicating values and attitudes that will significantly shape the culture of the group. Models appropriate behaviors and values; sets expectations for respectful behavior with all employees. Supports collaboration between patients, families, health care practitioners, and health care leaders in policy and program development, implementation, and evaluation; in facility design; professional education, and delivery of care. Educates physicians on new services available at the hospital or important changes and also capture opportunities for YRMC to improve efficiencies for referring physicians Monitors, track and reports referral patterns and proactively work to increase referral in-capture. Identifies referring provider and referral process issues and follows appropriate resolution process, working closely with designated leadership to ensure resolution occurs in a timely manner. Accountable for communication of issues and resolutions to appropriate parties, including VP Medical Affairs/CMO, Medical Director and other physicians. Partners with Physician Recruitment in provider recruitment and onboarding

Operational Management / Quality in Everything We Do Competency: a) Exhibits a commitment to operational management and completing tasks through personal initiative, persistence. Demonstrates an ability to plan, organize, coordinate, prioritize, balance workload and follow through to achieve institutional and individual goals and objectives. b) Demonstrates use of good judgments and sound decision making (common sense, intuition, data collection, analytical skills, impact evaluation, communications) to systematically address problems, define alternate solutions, negotiate and facilitate implementation of solutions. c) Able to balance need for consensus and involvement with need for decisiveness and action. Provides consistent and open encouragement to trying new and creative approaches, yet willing to make a decision and take a stand. Contributes new ideas and new ways of thinking to improve departmental performance and services Identifies need for change and develops/accepts creative approaches and solutions Participates in performance improvement activities, and by challenging processes, eliminates inefficient/ineffective procedures and waste by collaborating with co-workers or across departments to improve processes Implements an effective and on-going program to monitor, evaluate and improve the quality of services delivered Accountability: With the assistance of direct reports, develops processes and procedures which are effective, efficient and aligned with organizational goals and values. Responsible for coordinating and integrating healthcare services. Ensures division has qualified staff and needed resources in order to deliver safe quality care and outcomes. Establishes performance standards with which to measure effectiveness and efficiency of services.

System Thinking Competency: a) Ability to see how individual actions contribute to the overall good of the institution. Understands and is able to communicate how individual and department goals overlap with YRMC's goals. b) Demonstrates commitment for the good of the organization while maintaining congruence with commitment to the department. c) Able to recognize and use information about organizational climate and key individuals to accomplish legitimate organizational goals. d) Aware of the importance of timing, politics and group processes in managing change. e) Able to balance department needs with the hospital needs. Skillful at reconciling the two without sacrificing the critical needs of either. Accountability: Works collaboratively with a variety of key stakeholders to achieve team, department and system goals

Human Resources Management Competency: a) Able to develop others through setting clear expectations, mentoring and coaching, and holding others accountable for results. b) Utilizing work force analysis, identifies required competencies needed for effective management of human resources and is able to identify short and long-term staffing needs, c) Conducts oneself in an honest, credible, trustworthy manner consistent with YRMC's values. Demonstrates an integration of values, beliefs, attitudes and behaviors through an acceptance of responsibility and accountability for individual's own actions. Accountability: Ensures that the work force has the necessary skills to accomplish the work required to achieve the objectives of the department. Partners with Human Resources to develop long-term human resource plans, anticipating future needs and developing employees able to meet those challenges. Fosters an open working environment for easy access to express ideas and concerns. Demonstrates and expects open communications. Promotes an environment that is open and collaborative while keeping the team focused on a common goal. Builds rapport, encourages teamwork, creates an environment where employees may feel empowered.

Community Competency: a) Leverage the unique system capabilities (hospital and community providers) to increase value for external and internal customers and eliminate barriers to care. b) Participate in community involvement. c) Champion community involvement in the department and throughout the organization. Accountability: Promote and encourage community involvement throughout the department. Incorporate community goals in overall departmental goals. Demonstrate involvement in community events and hospital partnerships. Maintains appropriate continued education as it relates to the role.

Credentials:
Essential:
* YRMC FLEET SAFETY CLEARANCE (FLEET)

Education:
Essential:
* BACHELOR'S DEGREE

Other information:
REQUIRED: 5+ years related; 3+ years supervisory experience

Why Yuma Regional Medical Center?

Yuma Regional Medical Center (YRMC) is located in Yuma, AZ. Our purpose is building a healthier tomorrow. We strive by putting patients first as they are the center of every decision and action we take. YRMC is rooted in the community by living and breathing the dynamic nature of our region. Being committed to progress by constantly and consistently advancing healthcare, creating meaningful experiences and improving the lives of everyone around us.

Our Values

Bring Kindness | Achieve Together | Aspire For Better | Do The Right Thing | Lead With Optimism |

About Yuma, AZ

Named by the Guinness World Records as the Sunniest City on Earth with winters averaging temperatures of 70 degrees, sunny days and cooler nights.

Yuma, Arizona is a place to explore the great outdoors with hiking, jet skiing, boating and off-roading. Don't forget to soak up the sun at the great Colorado River or one of Yuma's many lakes.

Yuma is centrally located in Southwest Arizona, within a short drive to many popular attractions and destinations.

https://www.visityuma.com/

https://www.yumachamber.org/

Bring your skills to one of the sunniest places on earth - Yuma, AZ!

Physical Requirements and working conditions for this position will be provided to you up on interview.