Summary: Under the general supervision of the Director of Case Management, the Manager of Case Management serves as a resource for the case management team and other departments. Responsible for providing direct supervision of the staff of the case management department.

·       Provides support and oversight to the case management staff, providing coaching and mentoring as needed

·       Collaborates with the Director of Case Management to ensure staff completes annual competencies and education as assigned.

·       Effective and appropriate communication with case management staff, providers, healthcare team, patient, and family

·       Assists the Director of Case Management with collection of data for the UM Committee and other reports

·       Collects data and other metrics as requested by the Director of Case Management. Monitors productivity and regulatory compliance

·       Provides appropriate guidance to staff and others

·       Establishes and maintains effective relationships with department heads, nursing managers and staff, administrative staff and administrators

·       Displays role modeling behavior

·       Establishes clear expectations around accountability and ownership

·       Sets clear expectations in alignment with organizational goals

·       Contributes to workload distribution

·       Assists with onboarding new hires

·       Participates in Interdisciplinary Rounds

·       Displays effective communication skills

·       Supports the Director of Case Management and assists with other job duties as requested

·       Demonstrates knowledge of HIPAA guidelines and utilizes them in all aspects of communication

Education: RN or Associates Degree required.

Experience: 3 years or more of acute care hospital case management experience or 5 years in a related healthcare setting. Previous leadership experience a plus

About St. Francis-Emory Healthcare

Connections working at St. Francis-Emory Healthcare