The Clinical Support Technician is responsible for functioning as an entry level assistant to the physician, optometrist, NP/PA, and licensed/certified personnel in the areas of direct and indirect patient care.
Reports to the Operations Manager
Follow all Clinic policies including the Dress Code Policy, Attendance, and Clinic Performance Standards.
Comply with the Springfield Clinic incident reporting policy and procedures.
Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standard
Assist in answering phones.
Clean clinical areas before and after each patient use.
Prepare patient for physician exam/procedure.
Interview patient to determine chief complaint and document information in medical record.
Take vital signs and document results.
May perform office common procedures with supervision such as but not limited to blood draws, suture removal, staple removal, etc.
May perform common point of care tests with supervision such as vision screenings, urine analysis, glucose, A1C, etc.
Schedule appointments effectively and efficiently according to patient needs.
Organize all medical information and place in the record.
Attend all educational sessions for job role.
Patient experience preferred. Strong interest in healthcare field.
High school or GED.
Within 6 weeks of employment, CST will select pathway of study and department of employment.
Within a year of hire, a certification will be obtained as applicable (CMA, COA, or CPT).
Current CPR certification per American Heart Association guidelines within 30 days of hire date.
Works in office setting during the hours the Clinic is available to patients/families.
Sitting vs. standing averages to 50-50%.
Minimal lifting requirements. Occasional lifting required for orthopedics, geriatrics and internal medicine.