Loading...
RN Supervisor Triage
Fairview Health Services
Overview MHealth Fairview Nurse Advisors provides nurse triage (via telephone ) services for Fairview clinics, urgent care, ER's and other Non-Fairview entities. Due to growth, we are recruiting for a RN Supervisor to join our leadership team to support our Nurse Triage Contact Center - Nurse Advisors. The position is located at our Midway Campus in St. Paul, MN. Position includes;
This position is responsible for providing employee training, education, daily workflow monitoring, process improvement, and implementation of changes for the Triage Nurse Advisors department. The position strives to assure continuous compliance with established competency, accuracy and performance improvement measures. Responsible for assisting with department effectiveness by filling in for absent employees on any shift, or day of week. On call during non-working hours, on a rotation with other supervisors. This position specifically oversees and is responsible for the day-to-day operation of FV Nurse advisors. This position is a part of the Customer Solutions Center leadership team, collaborates with clinic/ER managers and supervises the nurse advisors telephone triage staff to problem solve concerns. Collect, analyze, and report data on a regular basis. Handle related customer service concerns. Process accounts payable and receivable. Work with medical director on guidelines and other issues with clinical upgrades. Review, change and educate staff on clinical upgrades. Assists in preparing the budget and manages within the budget. Minimum Education Bachelors degree or related work experience in a clinical setting. Preferred Education Continuing education beyond bachelors degree. Minimum License/Certification/RegistrationRN State of Minnesota License at start date RN State of Wisconsin License, applicant within 60 days of starting in role and licensure must be granted within 120 days of hire date. Minimum Experience 7 years in a clinic or triage RN work experience 1-3 years of supervisory experience Must have a high level of creative problem solving skills and experience being able to prioritize Preferred Experience 4-7 years of management experience. 1-3 years of call center experience We can recommend jobs specifically for you! Click here to get started.
|
Error