Family Health Centers at NYU Langone, a designated Level 3 Medical Home, is the largest federally qualified health center network in New York State, and the second largest in the nation. It includes eight primary care sites, 40 school-based health centers and dental clinics, four day care centers, the nation's largest dental residency program, and New York State's largest behavioral health program. The network also includes 12 community medicine sites providing care to disenfranchised New Yorkers, comprehensive HIV services, chemical dependency programs, and a family support center that offers educational, vocational, and other social support programs. Learn more about Family Health Centers at NYU Langone, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.
Position Summary: We have an exciting opportunity to join our team as Nurse Manager at the Family Health Centers (FHC) at NYU Langone.
The FHC Nurse Manager is responsible for planning, implementing and coordinating ambulatory care patient services to attain optimal and effective patient care. Responsible for the management and quality of care as part of the leadership team at the sites/modules. Serves as role model and resource for all staff.
Demonstrates clinical knowledge and skills in area of supervision and directs staff in its application.
Provides direct patient care as needed to meet patient care needs or role model behavior.
Establishes/maintains processes to promote a multidisciplinary team approach in developing, implementing and evaluating patient care and/or family education.
Initiates and encourages staff participation in patient care conferences.
Conducts Performance Management monitoring and participates in problem identification and solution to improve key processes/systems/patient care; shares results in staff meetings. Encourages staff participation in performance management activities.
Participates on a voluntary or appointed basis in inter-intra-departmental and inter-disciplinary committees to improve patient care.
Investigates incidents and occurrences and institutes corrective action as appropriate.
Promotes safety and risk free environment for patients and staff.
Responds to patient/family needs in timely, positive manner and ensures service excellence among all staff.
Acts as resource for staff for clinical/legal issues; and regulatory & policy matters. Refers as appropriate.
Responds to staff, provider and patient satisfaction needs and identifies and implements solutions in collaboration with related departments as needed.
Plans for staffing needs of the site(s)/modules(s) on a long and short term basis, adjusting based on workload and other staffing variables to maintain safe, efficient care in an effective manner.
Prepares clinical support staff schedules in a timely manner. Monitors appropriate use of benefit time. Approves overtime for nurses and medical assistants.
Monitors site/module staffing to budget, overtime/agency use and provides justifications as needed
Interviews and recommends hiring of applicants for clinical support positions with Site Director and Nurse Recruiting Department.
Counsels and coaches clinical support staff concerning their work performance and development; holds staff accountable for performance.
Establishes work performance and clinical competency of personnel on a timely basis and makes recommendations for promotions, transfers and discharges. Takes corrective action and/or disciplinary action with staff in collaboration with Human Resources.
Collaborates with Materials Management Department and Purchasing for appropriate supplies and equipment and ensures proper utilization and maintenance of supplies and equipment on unit. Monitors budget in collaboration with site director. Participates in annual staffing/plan budget review process.
Maintains effective, ongoing and timely communication with staff and maintains records of meetings.
Utilizes effective conflict resolution strategies when dealing with staff, providers, patients and family members.
Establish pleasant working environment conducive to teamwork, growth and recognition.
Assimilates LMC core values compassion, dignity, inclusivity, respect throughout all processes and interactions.
Serves as a liaison to all other departments in the LMC system and demonstrates effective teambuilding and problem solving strategies in interactions.
Maintains records on licensure and certifications of the staff.
Facilitates and ensures orientation of personnel to the site/module. Plans for experience needed to perform competently.
Makes recommendations for staff educational needs and plans educational activities independently and in conjunction with others. Maintains clinical in service attendance record.
Participates in the clinical and leadership development of employees in his/her area.
Ensures staff compliance with annual mandatory in service, i.e. Environments of Care, Infection Control.
Identifies and meets learning needs in order to maintain competency and respond to new clinical and management expectations.
Demonstrates high levels of collaboration and teamwork.
Provide clear direction to employees. Demonstrates effective coaching and staff development.
Speaks and writes clearly and in a well organized manner.
Demonstrates flexibility to shifting priorities and rapid change.
Considers a wide range of factors when making decisions; develops business plans to meet customer needs; adjusts actions and decisions for focus on critical strategic issues.
Gathers relevant information systematically to generate solutions; adept at using statistical/financial information to problem solve; grasps complexities and perceives relationships between issues.
Understands broad organizational and business issues; has and uses cross functional knowledge; knows how to get things done and whom to involve and when.
Demonstrates an awareness of and respect of for coworkers/patients cultural background.
Bachelor's Degree in Nursing required. Master's Degree preferred NY State RN license Three years of ambulatory care experience required. Previous leadership experience preferred. BLS required NYS Infection Control Certificate.
Qualified candidates must be able to effectively communicate with all levels of the organization.
Family Health Centers at NYU Langone's network provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Hospital-Brooklyn is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.