Structured in a partnership model with the Executive Director, Ambulatory Network Operations, both shall be responsible for the development, management, and operations of ambulatory sites for The MetroHealth System (MHS) in a patient-centric manner. Advises counterpart on those matters involving nursing decision making.
In conjunction with the Senior Vice President – Patient Care Services & Chief Nursing Officer (SVP/CNO), develops, implements, and engages in activities to enable the provision of high quality, patient and family centered nursing care throughout MHS System. Develops policies, procedures, and evidence-based standards of care for patient care areas. Participates in system committees as assigned to participate in patient care discussions, promote nursing professional practice, and advocate for the role of nursing in system-wide initiatives. Responsible for throughput improvements, staffing management, productivity initiatives, and budget alignment in assigned nursing area. Works with the Patient Experience office to drive improvement in customer satisfaction results. Models the values of the organization: Service to others, Teamwork, Accountability, Respect, Inclusion & Diversity, and Quest for excellence. Upholds the mission, vision, values, and customer service standards of The MetroHealth System.
1. Provides System-wide leadership and strategic direction in ensuring that: a. A safe environment is provided for patients. b. Root causes of errors are identified and corrected. c. Systems are implemented to prevent errors. d. The System subscribes to the principles of responsible reporting of adverse occurrences, near misses and safety concerns. e. Evidence-based care is provided.
2. In conjunction with Ambulatory Network Operations partner, provides Clinical and Operational vision and innovative leadership to Ambulatory Operations by: a. Formulating goals and objectives in accordance with the goals of MHS. In collaboration with the Service Line Administrators, Center Directors and Academic Chairs, developing patient-centric, evidence-based algorithms for population health-based operations, where applicable. b. Identifying needed services and evaluating location of service delivery (including consideration of site geography, time and days) to meet current and future needs, incorporating project expansion, growth and enhancement of services. Working collaboratively to transition current volume-based healthcare model into a capitated model, ensuring quality and an efficient, cost-effective, patient-centric model, where applicable.
3. Collaboratively develops, implements, and engages in the organization's plans for providing treatment and services to those patients requiring nursing care.
4. Participates in the development of appropriate organization-wide patient care programs, policies, and procedures that address nursing care needs of the patients served. Reviews and approves nursing policies and procedures, nursing standards of patient care, treatment, services and standards of nursing practice prior to implementation.
5. Ensures that all members of the patient care staff are compliant with standards and practices by incorporating current research findings, nationally recognized professional standards, and evidence-based practice in the planning and provision of nursing care, treatment and services.
6. Implements an effective ongoing program to measure, assess and improve the quality and outcomes of nursing care delivered to patients (nursing sensitive quality indicators).
7. Is responsible for the fiscal management of nursing operations in assigned area; develops and oversees the budgeting process, recommends allocation of department funds, monitors revenues and expenses, approves department expenditures, and ensures that nursing operations are within established guidelines.
8. Under the direction of the SVP/CNO oversees patient care staff and exercises formal authority over those associated with providing nurse care, treatment and services by: a. Approving or making recommendations regarding employment, performance appraisals, changes, promotions, transfers, and terminations. b. Implementing proactive recruitment/retention programs in conjunction with Human Resources-Nursing Recruitment. c. Ensuring the provision of orientation, guidance, assistance and developmental training for nursing staff. d. Fostering professional growth, autonomy, collaborative thinking and team building skills for nursing staff. e. Facilitating nursing staff’s participation in interdisciplinary development of patient care plans and analysis of outcomes. f. Overseeing career path program, supportive education, and associated metrics and outcomes.
9. Provides guidance to shared governance councils as applicable.
10. Mentors and coaches current directors and managers. Develops internal talent in order to create a pool of future leaders. Promotes activities that support professional growth and career advancement in the management field.
11. Ensures compliance with policies and procedures and governmental and accreditation regulations (i.e. Ohio Hospital Association, The Joint Commission, etc.).
12. Participates with hospital leaders in providing a sufficient number of appropriately qualified nursing staff to assess each patient’s nursing care, treatment, and service needs. Plans and provides nursing care interventions to reduce errors while promoting improvements in the patient’s comfort and wellness.
13. Participates in the organization's decision-making processes with other members of senior administration and clinical leadership.
14. Participates with leaders from the governing body, management and medical staff in planning, promoting and conducting organization wide performance improvement activities and interdisciplinary teams.
15. Demonstrates a spirit of cooperation in daily work with physicians, administrators, managers, and staff.
16. Participates in a variety of meetings and committees and serves as a system representative within the health care community.
17. Participates with other members of senior administration and clinical leadership in strategic planning for the healthcare system.
18. Keeps abreast of nursing trends, developments and practices by participating in continuing education courses, professional organizations and seminars; reads current literature and maintains professional contacts in the community.
19. Displays sensitivity to and understanding of various cultural, ethnic, racial, and socioeconomic backgrounds.
Required: Current state of Ohio Registered Nurse license. Bachelor of Science Degree in Nursing. MSN, MBA or other related graduate degree. Certification in Nursing Executive Practice (NE-BC, NEA-BC or CENP). Seven years of nursing experience with five years of progressively responsible nursing management experience. Excellent written and verbal communications skills. Demonstrated leadership and clinical competence. Demonstrated evidence of continuing professional self-development. Demonstrated expertise with staffing, acuity, and workforce productivity software. Demonstrated leadership in a Magnet culture. Administrator on-call experience. Ability to interact effectively with a wide range of cultural, ethnic, racial, and socioeconomic backgrounds.
Preferred: Doctor of Nursing Practice or PhD in Nursing.
Physical Demands: May need to move around intermittently during the day, including sitting, standing, stooping, bending, and ambulating. May need to remain still for extended periods, including sitting and standing. Ability to communicate in face-to-face, phone, email, and other communications. Ability to read job related documents. Ability to use computer.
Internal Number: #10463
About The MetroHealth System
The MetroHealth System, Cuyahoga County’s public health system, and its staff of nearly 8,000 provides care at MetroHealth’s four hospitals, four emergency departments and more than 20 health centers and 40 additional sites throughout Cuyahoga County. The health system is home to Cuyahoga County’s most experienced Level I Adult Trauma Center, verified since 1992, and Ohio’s only adult and pediatric trauma and burn center. As an academic medical center, MetroHealth is committed to teaching and research. Each active staff physician holds a faculty appointment at Case Western Reserve University School of Medicine. Our main campus hospital houses a Cleveland Metropolitan School District high school of science and health. The MetroHealth System is committed to creating a healthier community.