WORK SCHEDULE:Days/Evenings Rotating Weekends/Holidays
WORK TYPE: Full Time ( 1.0 FTE)
Provides nursing triage services and health advice for patients over the phone and in person if applicable.
Assesses and determines the patient’s acuity level and the need for medical support.
Provides results and education related to diagnostic testing to ensure continuity and quality of care. Responsible for accurate, appropriate and timely telephone and electronic messaging.
COMPETENCIES AND SKILLS:
Demonstrates strong and elevated organizational skills and able to plan prioritize complex work duties.
Demonstrates excellent clinical nursing skills, knowledge, judgment and leadership in a multidisciplinary environment.
Demonstrates ability to be confident, personable, self-motivated and function with tact and poise in all situations. Must be able to work and communicate effectively in a team environment.
Demonstrates the capability of making rapid and clinically accurate decisions based on evidence- based practice.
Demonstrated understanding of medical terminology.
Customer service skills is a series of activities designed to enhance the level of customer satisfaction, that is, the feeling that a product or service has met the customer expectation.
EDUCATION AND/OR EXPERIENCE:
Must be licensed as a Registered Nurse in the state of Pennsylvania. Bachelor of Science degree preferred.
Must be BLS certified. Minimum of three years of clinical nursing experience required.
Triage or clinic related experience preferred.
Successful completion of scheduling training preferred.
WORKING CONDITIONS/PHYSICAL DEMANDS:
Work is typically performed in a clinical office environment. Work is typically performed in a high-intensity, fast-paced setting.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
One of the nation’s most innovative health services organizations, Geisinger serves more than 1.5 million patients in Pennsylvania and New Jersey. The system includes 13 hospital campuses, a nearly 600,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. A physician-led organization, with approximately 32,000 employees and more than 1,800 employed physicians, Geisinger leverages an estimated $12.7 billion positive annual impact on the Pennsylvania and New Jersey economies. Repeatedly recognized nationally for integration, quality and service, Geisinger has a long-standing commitment to patient care, medical education, research and community service. For more information, visit geisinger.org or connect with us onFacebook, Instagram, LinkedInand Twitter.
** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
*Domestic partner benefits not applicable at Geisinger Holy Spirit.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh Food
Farmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencing
programs, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.
Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers.
What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.